The Value of the People Beside You
As I reflect on the relationships I have built throughout my career, one lesson stands out above many others and that is that success in funeral service is rarely achieved … Read more
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Understanding and Addressing Grief: Best Practices for Support
Grief is not a single emotion, nor does it follow a predictable timeline. It is a multifaceted response to loss that affects individuals emotionally, cognitively, physically, socially, and spiritually. For … Read more
Planning for the Future: Trends and Predictions for the Funeral Industry
By Melissa A. Cyfers, EdD, CFSP As the year comes to a close, funeral professionals naturally turn their attention toward the future. This means toward the innovations, shifts, and evolving … Read more
Crisis Management: Preparing for Unexpected Situations
By Melissa A. Cyfers, EdD, CFSP Crisis is not a question of if but when. In funeral service, where professionalism and composure are expected even under emotional strain, crises can … Read more
Enhancing Customer Experience: Creating Meaningful and Memorable Services By Dr. Melissa A. Cyfers
Things have been hectic lately! As I have been running around, busy, planning, going here, going there it really made me think about what I expect when I go into … Read more
The Art of Eulogy Writing: Crafting a Meaningful Tribute
A eulogy is more than just a speech; it is a heartfelt tribute that honors the life, legacy, and impact of a loved one. It offers comfort to those grieving, … Read more
Financial Planning for Funerals: Guiding Families Through the Process
As funeral professionals, one of the most significant ways we can support the families we serve is by guiding them through the often-overwhelming financial aspects of planning a funeral. By … Read more
The Impact of Social Media on Funeral Services
In recent years, social media has transformed how industries connect with clients and the community, and funeral services are no exception. The funeral profession, traditionally characterized by solemnity and reverence, … Read more
Investing in Your Team: The Importance of Staff Training and Development in the Funeral Profession
In the funeral profession, where every detail and interaction is crucial, investing in ongoing staff training and development is more than a smart move—it’s essential. From staying current with industry … Read more
March 2023
Hello Association Members, Spring is coming quickly, and the 2023 Legislative Session has come to an end. Legislatively our profession had only a few bills that would influence us. HB … Read more