Melissa's Blogs

I was recently in an Artificial Intelligence (AI) training with the NFDA. AI is rapidly changing nearly every

As I reflect on the relationships I have built throughout my career, one lesson stands out above many

Grief is not a single emotion, nor does it follow a predictable timeline. It is a multifaceted response

By Melissa A. Cyfers, EdD, CFSP As the year comes to a close, funeral professionals naturally turn their

By Melissa A. Cyfers, EdD, CFSP Crisis is not a question of if but when. In funeral service,

Things have been hectic lately!  As I have been running around, busy, planning, going here, going there it